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Questions about tickets?
Which reductions are valid on Rhaetian Railway?
The listed reductions are also valid on the Bernina and Glacier Express.
GA Travelcard unlimited travel
Half Fare Travelcard Half fare
1-day Travel Pass for the half fare card, 1-day travel pass issued by the local commune, 1-day travel pass for children unlimited travel
Junior Travelcard, Child travelcard, Family Card Swiss Travel System unlimited travel
Children 6-15.99 years Half fare
Swiss Transfer Ticket free on Transferdays
Swiss Half Fare Card Half fare
Swiss Travel Pass, Swiss Travel Pass Flex Combi, Swiss Travel Pass Youth und Youth Flex unlimited travel
Eurailpass unlimited travel
Interrail unlimited travel
How can I purchase a ticket if I am already in posses of a seat reservation?
Tickets can only be purchased online 2 months in advance. The tickets are neither limited in quantity nor bound to the seat reservation. Two months prior to departure, the tickets can be purchased under the following link "Timetable and ticketing (rhb.ch)".
Please note: When choosing your train connection, please pay attention to the departure time on your seat reservation so that you choose a ticket for the correct route.
I already have a reservation but no ticket yet. Will my seats still be reserved or will my booking be released?
The reservation remains valid even without a ticket. You must show a valid ticket for your reservation on the train at the latest. You have the option of buying tickets at the ticket counter or ticket machine 2 months in advance. It is also possible to buy tickets online.
What refund conditions apply to tickets?
The refund conditions can be found at the following link: "Refund (rhb.ch)"
How can I buy an online-ticket for my child under 6 years?
Children under 6 years of age do not need a public transport ticket, they travel free of charge. Additional regulations apply for journeys on the Bernina or Glacier Express, see chapter Seat Reservations.
Questions about seat reservations?
I already have a valid ticket. How do I make a reservation without paying for the ticket again?
You can make your reservation conveniently on the Bernina or Glacier Express website. Initially, the total amount for the ticket and reservation will be shown to you. At a later booking stage, when asked to fill in the passenger's details, you have the option to select "reservation only" under Ticket/Refund.
What refund conditions apply to seat reservations?
Online seat reservations cannot be changed or cancelled according to the general terms and conditions. Exceptions can be found here refund (rhb.ch).
Why can't I select my desired travel date?
The requested date is outside the bookable period. Reservations for Glacier Express in 1st and 2nd class can be made at the earliest 93 days in advance. The Excellence Class on Glacier Express and the Bernina Express can be booked online for the entire timetable period.
Do children have to reserve a seat as well?
Children under 6 years travel free of charge without entitlement to their own seat. If your child would like their own seat, a reservation must also be made. Select "Reservation only" under Ticket/Reduction in the "Passengers" step of the booking process. Children from 6 to 15.99 years must have a seat reservation. The supplement for the seat reservation is payable in full for all. Please note: In the Excellence Class of the Glacier Express, a seat reservation is also required for children aged 0 to 6.
How can I book a seat in the direction of travel or on a specific side?
The direction of travel of the carriages is not known, as the carriages can be attached to the train in both directions. When booking for more than one person, we recommend reserving opposite seats.
Questions or problems while booking?
How do I make a reservation as a wheelchair user?
Please contact our Railservice. Phone +41 81 288 65 65 or e-mail railservice@rhb.ch.
Are dogs permitted?
Dogs are permitted on regional trains and on the Bernina Express. A seat reservation ist not necessary. For dogs you must pay a half fare ticket 2nd class.
ATTENTION: Dogs are not permitted due to the hygiene rules of catering on Glacier Express.
I do not have a credit card. Are there alternative booking options?
You have the following options:
Another person who has a credit card can make the booking for you.
It is also possible to make a booking at any European rail sales point against cash payment.
I did a 2nd class booking; is it possible to upgrade this booking to 1st class?
Online bookings cannot be exchanged. However, you have the option of making a new reservation and purchasing a class change at the ticket counter before departure.
I did not receive a confirmation e-mail with my travel documents.
Please check the spam folder of your e-mail inbox. If you have not received an e-mail with you travel documents, please contact our Railservice railservice@rhb.ch +41 81 288 65 65.
My booking was aborted but my credit card was charged; how do I proceed?
Please send an e-mail to railservice@rhb.ch with the following information:
Which credit card number was charged? (Indicate cardholder as well as the last 4 digits of the credit card number)
What amount in CHF was charged?
At what time was the card charged? (Date and time, as exact as possible)
We will check the credit card charges and, if it is unjustified, credit the amount back to your credit card.